RETURNS & EXCHANGES

RETURN POLICY

If you would like to return or exchange an item purchased on www.roserescue.shop, please send us a request for a return authorization within 15 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

- Items must be returned in new & unused condition, with all original packaging and tags attached.
- We cannot refund or take returns on products that have been used.
- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
- Initial shipping charges cannot be refunded.
- Rose Rescue reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.

EXCHANGES

We do not accommodate an exchange for items purchased on www.roserescue.shop. For a different item, please return your original item(s) and place a new order online separately. 

INTERNATIONAL RETURNS

We do not provide shipping labels for international returns returning back to Rose Rescue. International
customers interested in a return for a refund must cover return shipping costs. Rose Rescue is not responsible for lost and/or stolen return packages. For more information on making an international return please email contact@roserescue.shop.

DEFECTIVE ITEMS

If an item is received damaged or defective, please contact customer service immediately at contact@roserescue.shop.

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by UPS will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.

REQUEST A RETURN 

We offer returns for a refund in the original form of payment. To return an item please follow the steps below to create a return authorization.

 


Please email all policy questions or comments to contact@roserescue.shop.

 

To begin your return please click here